How to Order
Online Ordering Difficulties
For your convenience, we have three easy ways to place your order. When using a credit card, you may select the method you are most comfortable
with; online, phone or mail. We accept Discover, Visa and MasterCard. If you prefer to use a check or money order, your order must be submitted
through the mail. All orders are prepaid as we do not bill or ship COD. Scroll down this page or click on your preferred option below for further
|Placing your order ONLINE at this site
Thank you for stopping by DirectGardening.com! We are happy to help you with your gardening needs and even though
the internet can be a daunting place to shop, be assured that our website is safe and secure. Our customers
enjoy the convenience and peace of mind of a SECURED shopping environment to view hundreds of products.
DirectGardening.com is designed as a full service shopping site complete with pictures and descriptions of
To shop at DirectGardening.com customers "drill down" to the product they would like to order through searches. Starting with a search based on a product
category (which is located in the upper left hand column), 1 cent sales items, a specific item search that is
entered in the search field, or the unique "Plants By Type" search option, you locate the individual plants and supplies.
As a result of a search or category request, a product listing is displayed. From the product listing, additional information, such as pricing can be
seen by clicking on the product name.
From this product detail screen you are able to click the "Add to Cart" or "Add" button next to the quantity you desire. You will now see your
shopping cart. At this point you may either continue to search for other items to add to your cart, click on the "Begin Checkout" button to finalize
your order, or you may also remove items from your shopping cart from this screen. Continue adding items in this manner until all items you wish to
purchase are in your shopping cart.
When you have finished shopping and have clicked on the "Begin Checkout" button from your shopping cart you will see our weekly specials. These are
items that are on sale for a limited time. To purchase any of these items simply click on the "Add to Cart" button. When ready, click on the "Continue
Check Out" button.
The next page that appears requires your personal information. This personal information page includes your billing and shipping addresses, phone
number, email, any special instructions you feel are necessary and the billing information. Please fill out this page completely. We ship via multiple
carriers as well as U.S. Mail, so please provide your complete address as well as PO Box if applicable so delivery carriers can locate you. If you are
returned to this page a second time, it is typically a result of either continued shopping or incomplete information. Most of the information will be
filled out for you, however some information will not auto-fill on this page so check every line carefully.
Merchandise credit certificates cannot be redeemed online; any order you wish to place using a certificate must be mailed in.
Once the personal information page is completely filled out, and you press the "Preview Order" button at the bottom, you will be presented with a
"review." YOUR TRANSACTION IS NOT YET FINAL - The review will not have an order number in the top right corner.
Please look over the 'Preview Order' page for accuracy. Make sure your name and address are correct including spelling and zip code. The items you have
selected, free gifts you have earned, shipping policy information, and order total are all on this page to be reviewed. However, your order is not yet
Once you have reviewed your order, click on "Enter Final Payment Info" to continue. Enter your Visa, MasterCard, or Discover credit card information
including expiration date. Once entered, click on the "Finalize Order" button.
When you click on this button, you will be presented with a final receipt. THIS IS YOUR FINAL ORDER. The receipt will have an order number in the top
right corner and a thank you message, indicating that your order has been received for processing, will be displayed at the top. Please print a copy of
this page for your records. In addition, a copy of the receipt will be emailed to the address provided.
If you experience difficulty during this process, loose your internet connection or wonder if your order was received, please read the section on
Did you receive my order? before re-entering your order.
Customers wishing to purchase using a credit card may take advantage of our phone ordering system. Telephone our friendly and informative customer
service representatives at: (309) 662-7943.
Monday - Friday: 8 am - 6 pm
Saturday: 8 am - 5 pm CST
Extended hours offered in the spring.
When shopping by phone we suggest that you browse our site and put items into a shopping cart as if you are shopping online. When you are finished
shopping, proceed through the checkout process until you reach the "Preview Order" page (You will be asked to enter your name and address information,
but not your credit card information before you see this page. Your order on DirectGardening.com is not final until after you enter your credit
card number and confirm the order again -- so don't worry about duplicate orders.) If your order looks correct, we suggest printing this page to use when
you call in to place your order.
|Through the mail
Customers wishing to purchase using a check, money order, Discover, Visa or MasterCard (No CODs please) may wish to mail their orders to DirectGardening.
When you prefer to mail us an order, we suggest that you browse our site and put items into a shopping cart, as if you are shopping online. When you
are finished shopping, proceed through the checkout process until you reach the "Preview Order" page (You will be asked to enter your name and address
information, but not your credit card information before you see this page. Your order on DirectGardening.com is not final until after you
enter your credit card number and confirm the order again -- so don't worry about duplicate orders.) If your order looks correct, we suggest printing
this page. The printed Preview Order page can be mailed to DirectGardening for processing. The page contains the correct shipping information that we need
to process your order. Please include your full payment with your order, if you are purchasing with a credit card, write the type of card (Discover, Visa,
or MasterCard), the card number and the expiration date on the "Preview Order" page. Please also provide your signature on the page.
You may mail the printout with your payment to:
1704 Morrissey Drive
Bloomington, IL 61704
|How can I order without a credit card?
If you would like to order from DirectGardening.com but do not use a credit card, you may do so through the mail with a check or money order.
Please see the "Through the Mail" section above for details.