|
OUR SHIPPING POLICY
Please note that our products can only be shipped
to the United States, Puerto Rico and the Virgin Islands.
Please allow 1-2 weeks for your order to be processed. Seeds and Merchandise are normally
shipped as soon as processing is completed. We have also begun to ship nursery stock items
based on weather as well as availability and hardiness of the plants.
Keep in mind that many of our plants and trees are shipped in a dormant condition. Soak
overnight in water before planting. In general, dormant items can be planted anytime your
ground is not frozen. A late snow or frost will not harm a nursery stock item that is already
dormant. On the other hand, these items can also be planted during warm weather--simply be sure
to water well. Potted perennials can be planted outside anytime after your last frost until
your ground has frozen solid for the winter.
OUR ONE YEAR GUARANTEE
If any item you purchased from us does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within 1 year of receipt. If you are dissatisfied with any merchandise, return it together with the ORIGINAL SHIPPING LABEL within 1 year of receipt for a FREE REPLACEMENT. Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returned. For a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with the correct postage affixed, within 14 days of receipt.
SUBSTITUTION POLICY
Orders are filled by item number exactly as received. If a variety is sold out, we reserve the right to substitute one of equal or greater value.
SHIPPING AND PROCESSING FEES
We charge a flat $9.49 shipping and processing fee, regardless of how many items you order or the dollar amount of your order. This is a big savings for you and a lot simpler for the both of us.
|