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    I am having problems ordering

    (SPECIAL NOTE: 02/17/01 - Through continued testing activities, we have found that some versions of browser software will not run JAVA script programs when their security configuration is set on "High." The pages on our sites that are part of the checkout process are secured using SSL technology which can be confirmed through Network Solutions. A security setting of medium, at least on a temporary basis may solve the problem you are experiencing.

    Having problems with our quick order feature? Here are some things to try:

    1. Sometimes websites and browser software can get confused, and lose track of each other. A good first step in problem resolution is always to close your browser software, and maybe even get offline, and then start over again.
    2. We always suggest using the most recent version of available software. Customers using older versions of browser software may experience problems, especially during the checkout process as we use JAVA programming during our error checking processes, which may not be compatible with older versions of browser software. (Free upgrades are usually available by visiting the appropriate vendor's website.)
    3. If problems persist, please provide specific information regarding the problem you are experiencing such as the page you are on, and any error message you are getting. Also, please provide information regarding the browser software you are using, brand and version. This information can be sent to our Webmaster for assistance.
    4. If all else fails, you may still order by calling the phone number in the catalog, or by mailing your order. However, we are very interested in tracking down problems so we can make our sites the best that they can be.

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    Shopping Cart Details and Completing Your Order

    When you have finished shopping click on the 'Check Out' button from your shopping cart. After you have viewed our sale items and clicked on 'Continue Check Out' you will see a personal information page. This personal information page includes your billing and shipping addresses, phone number, email, any special instructions you feel are necessary and the billing information. Please fill out this page completely. We ship via multiple carriers as well as U.S.Mail, so please provide your complete address as well as a PO Box if applicable so delivery carriers can locate you. If you are returned to this page a second time it is typically as a result of continued shopping or incomplete information. Most of the information will be filled out for you, however some information will not auto-fill on this page so check every line carefully.

    Merchandise credit certificates can not be redeemed online; and any order you wish to place using a certificate must be mailed in.

    Once the personal information page is completely filled out, and you press the 'Preview Order' button at the bottom, you will be presented with an order preview. YOUR TRANSACTION IS NOT YET FINAL - The preview will not have an order number in the top right corner.

    Please look over the 'Preview Order' page for accuracy. Make sure your name and address are correct including spelling and zip code. The items you have selected, free gifts you have earned, shipping policy information, and order total are all on this page to be reviewed. However, your order is not yet final.

    Once you have reviewed your order click on "Enter Payment Info" to continue. Enter your Visa, MasterCard, or Discover credit card information including expiration date. Once entered, click on the 'Finalize Order' button.

    When you click on this button, you will be presented with a final receipt. THIS IS YOUR FINAL ORDER. The receipt will have an order number in the top right corner and a thank message indicating that your order has been received for processing will be displayed at the top. Please print a copy of this page for your records. In addition, a copy of the receipt will be emailed to the address provided.

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    Did you receive my order?

    If you followed the instructions in the Shopping Cart Detail and Completing Your Order section above and received an order number, then yes we have received your order. If you did not reach this final screen, your computer locked-up or you lost the connection before viewing your order number, then your order MAY not have been received by us. Please DO NOT RE-ENTER your order before E-mailing for verification. Sometimes the order may have gone through before you lost the connection. We would like to verify non-receipt of your order before you re-submit it.

    We sincerely hope you enjoy your visit and shopping experience at DirectGardening.com and we look forwarding to assisting you with your gardening needs. Please let us know if there is anything we can do to make your shopping experience more pleasurable.

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