Frequently Asked Questions & Customer Service
We're happy to help in anyway we can! For answers to your questions and concerns, please choose a topic from the list below.
Frequently Asked QuestionsWhat forms of payment do you accept?
What is my Hardiness Zone?
When will my order ship?
How do I place an order?
How much do you charge for shipping & handling?
My coupon or discount doesn't appear. How do I claim it?
How do I unsubscribe from the e-mail list?
Searching for Plants & Products
Registering and Placing an Order
Using the Shopping Cart
Print an Order Form
Order ProcessingOrder Status
Shipping & TaxesShipping Rates
How and Where We Ship
Shipping to a Different Address
Planting and CareHow to Care for Plants in Extreme Heat
What To Do When Your Plants Arrive
Coupons, Gift Certificates & ContestsRedeeming Coupons
Account MaintenanceUpdating Your E-mail Address or Billing/Shipping Address
Subscribe or Unsubscribe from Direct Gardening Co. E-mail List
Subscribe or Unsubscribe from Direct Gardening Co. Catalog Mailings
Missing Buttons or Links
Reporting Technical Problems
Did My Order Go Through?
Email Newsletter Help & Troubleshooting
Image problems in AOL (funny colors, etc.)
Direct Gardening Co. No-Risk Guarantee
Have another question? Send an e-mail directly to Customer Service or Call at (309) 662-7943.