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Reporting Technical Problems

If you are experiencing any problems using the Direct Gardening Co. web site, please send a message to Customer Service.

Please include the following information:

  • Date and time you experienced the problem
  • Any error message you received (it's best to copy this text verbatim from the error page).
  • Last page on the Direct Gardening web site you viewed successfully.

We will get back to you as soon as possible.

Have another question? Send an e-mail directly to Customer Service or Call at (309) 662-7943.


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No-Risk Guarantee

Order with complete confidence. We select and ship only the finest quality bulbs and perennials. We pack them carefully to ensure they arrive safely. If you are not pleased with your purchase, please call us at 1-800-552-9916 or email us at customercare@directgardening.com and our Customer Service representatives will be happy to help you obtain a merchandise credit. Your order is important to us, and we want you, our customer, to be completely satisfied.
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